Terms & Conditions

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    Delivery

     

     

    UPDATED JUNE 2021

    We are currently delivering to following:

    All Dublin Eircode’s plus the following:

    Eircode’s

    A63, A98, A86, A83,

    W91, W23, W12,

    R56, R51, R45, R35, R42, R32

    N37, N39, N91,

    F42,

    H53, H62,

    If your eircode is not listed above please contact us by email only ([email protected]) to see if we can deliver to you 

    We provide a fast and efficient delivery service nationwide for your office furniture.

    Please be aware that we are happy to deliver our products to ground floor level only regardless of the presence of an elevator. We are not a position to ascend or descend stairways when delivering our products. If you require fitting and installation of your product(s) please see our “installation” section for further details on this.

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    Installation

    • If installation is required it is the buyers responsibility to inform Griffin Office Solutions.
    • If installation is required the buyer will be charged an additional fee.
    • It is the buyers responsibility to ensure the product(s) will fit in the intended space. Contact our sales team if you need assistance in this regard.
    • It is the buyers responsibility to ensure that there is sufficient access space for us to deliver the good(s).
    • We deliver good(s) via our own van. Please ensure there is a parking space available within a reasonable distance of the products final destination.
    • · If your installation and fitting is not on ground floor level please contact Griffin Office Solutions to discuss this.

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    Cancellation

    We accept order cancellation before the product leaves our warehouse. If the order is cancelled within this time frame you will get a full refund.

    We cannot cancel the order if the product is already dispatched, you will be charged the delivery fee (+ VAT). The remaining balance will be refunded to you.

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    Warranty

    We are committed to customer satisfaction and peace of mind.

    Used Herman Miller Aeron Chair Warranty

    We offer a 12-month warranty on the base, gas lift and mechanism of the Used Herman Miller Aeron chair. Should any of these three parts fail within 12 months of your purchase date we will repair the fault free of charge. Please note that no other part(s) of the chair are covered under this warranty.

    New Office Furniture

    We offer a 12 month warranty on new office furniture. Should you encounter an issue with your product within this time frame, please contact us.

    Note

    Products that are deemed to have been subjected to modification, alteration, misuse and general wear and tear are excluded from the warranty.

    Collection of Product(s) Covered Under Warranty

    (Aeron Chairs and New Office Furniture)

    Griffin Office Solutions will inspect the product(s) and deem it to be faulty or not faulty. If you require your product to be collected by Griffin Office Solutions please note the following:

    • If your product(s) is faulty there will be no collection fee.
    • If your product(s) is not faulty you will be charged a collection fee.

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    Returns

    To return a product, please call us on 090 64 78788 or email us at [email protected]

    We offer the standard cooling off period, whereby you have 14 days to decide whether or not you want to return the product(s) or not for a full refund. You must ensure the product(s) is in its original packaging (where applicable).

    Please note that when returning goods within the 14 day period, you will be responsible for the cost of returning the goods.

    Returns & Refunds

    Late or missing refunds (if applicable)

    If you haven’t received a refund within 14 days, please contact us at [email protected] and we will be happy to assist you.

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